Frequently Asked
Questions
Find the answers to your questions or contact us for further assistance or enquiries.
General
We're always here to help and ready to answer any questions you may have. Feel free to use our contact form on this page or send us an e-mail at info@badboymedia.co.uk. We'll get back to you promptly to discuss your media, tech, or training needs.
We provide a range of media services, including video production, graphic design, content creation, and more.
We also offer website services such as website design, hosting, and maintenance, as well as training and tech services too.
We endeavour to respond to all enquiries within 24 hours during our business days. Your time is important to us, and we're committed to providing timely and helpful responses.
Project timelines will vary per service. Once we understand your specific needs, we'll provide a detailed timeline in our response. We strive to deliver high-quality results efficiently while keeping you informed throughout the process.
We understand that each business is unique and that everyone's needs will vary. Feel free to reach out using the contact form on this page, and our expert team will guide you through the available options, helping you choose services that align with your business goals and budget.
About Us
At Bad Boy Media, we pride ourselves on our innovative and creative approach to every project. Our team is dedicated to pushing boundaries and thinking outside the box, ensuring that your content not only meets industry standards but also stands out with a unique and impactful flair.
We are committed to staying at the forefront of industry trends and technologies. Our team actively pays attention to trends and industry news to ensure that we are equipped with the latest tools and knowledge. This dedication allows us to deliver cutting-edge solutions to our clients.
Of course! We believe in transparency and proudly showcase our portfolio of previous projects on our website. You can explore a diverse range of our work to get a feel for our style, quality, and the variety of projects we've successfully delivered here.
Our team is a talented group of individuals who share a passion for websites, media, and creative expression. Whether new on the scene or seasoned with years of experience, each member brings a fresh perspective and a wealth of expertise to every project. Get to know more about our talented team here.
Absolutely! Bad Boy Media isn't bound by geographical limits. We have experience with international projects and welcome collaborations from around the globe. Our team is well-equipped to navigate logistics and ensure seamless collaboration, regardless of your location.
Digital Delivery Information
If you choose a standard service, you can expect to receive your design within 5 working days from the time you submit your order.
For digital orders that do not require printing, we also offer express services with either a 2 or 3 business working days turnaround time once your order is submitted. You can select this option when you proceed to checkout.
You will be notified that your order has been completed once you have approved your design and been sent your files.
We will be in contact with you throughout the design process via phone or e-mail.
If you encounter any technical difficulties with your digital files, our team is ready to assist you. Please contact us with details about your issue, including any error messages you may have received, and we will work diligently to resolve the problem. We are committed to providing a smooth and enjoyable experience with our digital services, and your satisfaction is our priority.
Once you have paid and approved a design, there is no limit to the number of times you can download or access your purchased digital content. We understand that technical issues or device changes may occur, and we want to ensure you have access to your content when you need it. However, for security reasons, there may be restrictions on sharing download links or accessing content simultaneously from multiple locations using the same account.
We understand that circumstances may change, however as our digital services are tailor-made for you, it is not always possible to get a refund once work has started, please contact our team as soon as possible for assistance.
You can contact our team here.
Physical Delivery Information
As standard, your design will be ready within 5 working days from the time you submit your order. If you contact us separately regarding the production and delivery/fulfilment of your physical product then we ask that you allow a further 7 working days for you to receive it once the artwork is finalised and approved.
Yes, you can choose delivery for certain products on our site. Please allow an additional 7 working days from the completion and approval of your design for the products to reach you. We strive to ensure a timely and secure delivery process.
At this current moment in time, we only offer standard delivery on all physical products. In some exceptional cases we may be able to offer express services, however, you will need to contact us separately, and we will get back to you.
Once an order is completed, this will indicate that your order has been dispatched.
At this current moment in time, we offer delivery and fulfilment of physical products through a third-party printing company, and as such cannot provide you direct tracking information until the day before your product arrives with you.
We will be in contact with you throughout the design process via phone or e-mail.
We strive to ensure the quality of our products, but if you encounter any issues, please contact our team within 7 working days of receiving your order. We will work promptly to address any concerns and find a satisfactory resolution for you. Your satisfaction is our top priority.
We understand that circumstances may change, and if you wish to cancel your order, then please contact our team as soon as possible for assistance.
You can get in touch with our team here.
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